Shipping policy
Shipping Policy
Last Updated: 10/16/2025
Thank you for shopping with Prime Car Mat. This Shipping Policy explains how we process and deliver your orders within the United Kingdom.
1. Order Processing Time
All orders are processed within 2 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, it will be handed over to our shipping partner for delivery.
If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email.
2. Delivery Time
After dispatch, your order will be delivered within 5–7 business days.
Delivery times may vary slightly depending on your location and courier operations.
We always aim to deliver your order as quickly and safely as possible.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
We strive to keep our shipping rates fair and transparent.
4. Shipping Areas
We currently ship across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
For international orders, please contact us at primecarmatcouk@gmail.com before placing your order.
5. Order Tracking
Once your order has been dispatched, you will receive an email confirmation containing your tracking number.
You can use this tracking number to monitor the delivery status of your parcel.
6. Delays or Issues
While we work hard to ensure timely delivery, occasionally delays may occur due to factors beyond our control, such as courier delays, weather conditions, or holidays.
If your order is delayed, please contact us at primecarmatcouk@gmail.com, and we’ll assist you promptly.
7. Damaged or Lost Parcels
If your order arrives damaged or appears lost in transit:
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Please contact us immediately at primecarmatcouk@gmail.com.
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We’ll coordinate with the courier to investigate and resolve the issue.
We may require photos of the damaged package for verification purposes.
8. Address Accuracy
Please ensure your shipping details are accurate when placing your order.
We cannot be held responsible for delays or lost parcels caused by incorrect or incomplete addresses.
9. Contact Us
If you have any questions about shipping, delivery times, or order tracking, please reach out to us at:
Prime Car Mat
📧 primecarmatcouk@gmail.com
📞 7492980511